I first heard about Harry’s when I listened to Dan Benjamin interview one of Harry’s founders, Jeff Raider, on Quit
. Raider made a name for himself initially by co-founding Warby Parker
, which provides prescription glasses (frames and lenses) at great prices. I had heard great things about Warby Parker from friends, but my eyesight isn’t bad enough that I ever purchased anything from them. That said, I was impressed with Raider’s vision and implementation of both companies. Harrys.com
Eventually I decided to visit Harrys.com
(how was that domain not taken already?) to take a look at the products and pricing. I was already intrigued by the pricing of their blades, but I had yet to see the razor handles. Upon further investigation I decided to buy the Winston set for $25 to try the product out. Then I saw the shipping cost: $10 for 2-day shipping. I needed razors soon, but the idea if paying $35 to try a product instead of getting more razors for my Gillette Fusion razor didn’t make much sense to me. I decided to hold off on my order and asked my wife to pick up some blades for my current razor. Price
While at the store, my wife called me about the price of the blades: $35 for 8 blades. Immediately I jumped onto Amazon.com to price check. Amazon was a couple dollars cheaper, but I was still a little uncomfortable with paying so much for so few blades. I told my wife to skip the blades. I immediately ordered the Truman razor and a 16 pack of blades. My total came to $45 with 2 day shipping. Packaging
My package arrived two business days later. I was instantly impressed with the packaging and Harry’s attention to detail. The H’ logo was both simple and classy. The box holding the razor had a small arrow indicating that the box ought to be slid out of its cover. The blades were neatly packaged, each box holding four blades. Each of the blade boxes had a woolly mammoth on its side that was exposed upon opening. Both the razor and blades boxes included a Thank You card from Harry’s. All of these little touches made for an unboxing experience that impressed me with the belief that Harry’s wanted me to enjoy every part of their product - even opening it up. Quality
To replace the blades you simply pull the blade off of the razor. There is no spring mechanism or anything; the blades pull right off of the head of the razor. Both pulling blades off and pushing them on to the razor didn’t feel great. I preferred the clicky/springy mechanism of the Gillette Fusion, but Harry’s method works well enough.
The first time I used the razor I had a mixed reaction. The blades slid along my face with ease and the handle felt great in my hand, but the shave was decidedly less close than my Gillette Fusion. The blades are designed in Germany and certainly feel like they are well designed, but they simply do not cut as close as the Gillette Fusion. At first I thought maybe I was just being too careful with the new razor, but my suspicions were confirmed with each subsequent shave. Rust
After my first shave with Harry’s I left on vacation for three days. I shave in the shower, so I left the razor above my shower in the window cutout. The shower was unused for those three days, but when I came back I found the blades rusted. I had read a reviewer mentioning this issue from a few months before, but I was surprised to see it myself. I would understand some rusting if the blades had been left in a moist space for a few weeks, but for the blades to rust after a few days was a bit of a shock. My Gillette Fusion still sat there next to my Truman, unrusted after sitting in the same space for more than a week with more exposure to moisture. Support
A day or two after I received my order I received an email from Katie at Harry’s. She was emailing to get feedback on the product and answer any questions I had. I informed her that I was overall satisfied with the product, but that I was disappointed to see the blades rusting in such a short time. Katie asked if I had left the blades in a place of great moisture. I explained to her the details of the incident and she apologized for the inconvenience and recommended that I keep the razor out of the shower.
I was expecting a better response from Harry’s. I didn’t want free blades or anything, but I was hoping for some answers; blades should not rust after one use in the shower. While Katie confirmed that others had reported the issue when blades were stored in places of extreme moisture, she did not indicate if Harry’s had determined if the issue was isolated to a few shipments or if there was a manufacturing issue.
I left the original blade in the shower for the past few weeks and the spots with rust have remained the same. The vast majority of the blade remains rust-free, perhaps indicating that the solution used to protect the blades from rusting was not applied as thoroughly as it should have been. Decision
I remain generally happy with Harry’s razors. I’m going to keep an eye on the rusting issue to see if it crops up again as I use the 16 blades that I ordered. I prefer to shave in the shower, but if I’m able to save a significant amount of money at the cost of shaving at the sink then I think Harry’s is worth it.
As I have continued to use the Truman I’ve become accustomed to the slightly inferior shave. In general I just have to go over a few trouble spots on my face a bit more than I did with the Gillette Fusion. Again, the cost difference makes up for Harry’s inferior shave.
If money were not an issue at all then I might have considered switching back to Gillette, but I also suspect that Harry’s will continue to improve while maintaining the same price point. The company has only been around for a year, which means quality control and product design will undoubtedly continue to evolve and improve. Raider and Katz-Mayfield’s team have done a great job designing and presenting the product, but the product itself has a few rough edges that need to be dealt with.